Spa Etiquette & Policies

What to Bring

Swimwear: Clean, modest swimwear (no thongs/brazilian cuts).

Footwear: Flip-flops or sliders (essential for damp paths).

Towels: Please bring two (one for the session, one to dry off).

Sun Protection: A hat for sunny days and waterproof SPF.

Important FAQs

Weather: We are an outdoor spa. We remain open in rain, wind, or snow. The only exception is lightning, where we ask guests to retreat to the sauna for 10–15 minutes.

Age: 18+ only (14+ if accompanied by an adult).

Cancellations: Tickets are non-refundable but transferable with 48 hours' notice.

Food: Only food/drink purchased on-site (including our Afternoon Tea) may be consumed.

🍰 Extras & Add-ons

Enhance your visit by adding these to your booking:

Afternoon Tea: Served on our sheltered patio. (Vegan/GF available—please note in booking).

Hire/Purchase: Bathrobes, towels, and sun hats available on-site.

🎁 Gift Cards

Give the Gift of Balance.

Digital gift cards are valid for 2 years and can be redeemed online for spa sessions and studio classes.

[Purchase a Gift Card]

📞 Contact Us

We are a small, hardworking family-run team. If we can't answer the phone, please leave a text or email.

Urgent Queries: +44 (0) 7932 618738 (9am – 6pm)

Email: [Contact Form Link]

Reason for contact:

[ ] General Enquiry [ ] Exclusive Hire (Min. 18 people, Mon–Wed)

[ ] Cancellation/Reschedule [ ] Press & Filming

⚖️ Spa Etiquette & Policies

To ensure tranquillity for all, we kindly ask that you follow our house rules:

Digital Detox: Mobile phones are not permitted in the spa or studio areas.

Quiet Zone: Please keep noise levels low to respect other guests.

Shower First: Please shower before entering tubs to remove oils and lotions.

No Alcohol: We reserve the right to refuse entry to anyone under the influence.

Respect: We operate a zero-tolerance policy regarding abuse toward staff or guests.

Full Risk Assessment & Disclaimer: Available for review [here]. All guests must sign the disclaimer prior to their session.

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